Refund Policy

1. Overview

FirmForge sells access to a software subscription, delivered as an immediate upgrade to your platform's plan. This page explains when a payment can be refunded. It should be read together with the Billing section of our Terms of Service.

2. Plan Upgrades

Once a plan upgrade has been applied to your platform, the payment for that upgrade is final and non-refundable. Access and features are granted the moment the upgrade goes through, so we treat that as the point of delivery.

3. Marketplace Add-ons

Add-ons bought in the Marketplace are delivered the moment they are activated on your platform, so add-on payments are final and non-refundable. When you cancel a monthly add-on, no refund is given for the current period and you keep access until the end of the period you have already paid for, after which the add-on ends. If you buy the same add-on again before that date, it is reactivated at no charge.

4. Before an Upgrade Is Applied

If you paid but the upgrade has not yet been applied to your account, contact us within 7 days of payment and we will cancel the pending charge and refund you in full.

5. When We Will Refund

Outside of the above, we will issue a refund if:

• You were charged twice for the same upgrade by mistake.
• A technical error on our side stopped you from actually getting the features you paid for, and we could not fix it within a reasonable time.
• The charge was unauthorized or fraudulent, once we have verified this.

6. How to Request a Refund

Email hello@firmforge.cfd with the email address on your operator account and the date and amount of the charge. We aim to respond within 5 business days.

7. Contact

Questions about a charge or this policy can go to hello@firmforge.cfd.